Qualitätsmanagement

When you give us a call to book an appointment, you can usually get a same-day appointment. If appointments are filled, we can book you in for another date. If you send us a message, please allow up to 24 hours for our staff to get back to you and book you an appointment. If you require urgent care, please come directly to the Emergency department or call 911.

If you are experiencing COVID-19 symptoms or have been in close contact with someone who has tested positive in the past 14 days, please isolate and book a COVID-19 test at your nearest testing centre. If you are experiencing chest pains, please call 911 immediately.

Please call our Pediatric department at 1-800-000-0000 to book an appointment for your children below 14 years old. To register, please prepare your child’s healthcard information. If your child requires urgent care, please contact your family physician or go to the Emergency Department.

If you think you will need help with language interpretation, you may choose to bring a support person with you during the appointment. Otherwise, please advise us when you book an appointment that you require language interpretation and we will provide you with ‚over-the-phone‘ interpretation service to assist you and your physician during your appointment.

Yes. All your personal and medical information are confidential. The results of your tests can only be accessed by your healthcare provider. On very rare occassions, full disclosure on your medical record by required by the court of law.